Technical Account Manager
Netskope
Salary undisclosed
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Description
Join the Future of Security at Netskope
Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.
At Netskope, our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security.
Visit Careers at Netskope to learn more. Follow us on LinkedIn and Instagram.
About the position:
Technical Account Managers (TAMs) are at the core of shaping the Netskope customer experience. As a TAM, you’ll be responsible for driving technical success across the customer journey, ensuring organizations realize the full value of the Netskope Cloud Security platform.
You’ll partner with customers to understand their business goals, cybersecurity strategy, and technical architecture, then guide them through adoption and operational maturity using tailored value realization plans. Acting as a trusted advisor, you’ll align customer objectives with the Netskope roadmap, share best practices, and connect them with the right resources across our organization.
Successful candidates are proactive, customer-centric team players with the empathy to build strong relationships and the technical acumen to provide strategic guidance. This role blends technical expertise with business insight, helping drive customer loyalty, retention, and growth.
Responsibilities:
- Customer Success Planning: Partner with the Customer Success Manager to define and execute success plans, value realization roadmaps, and business reviews.
- Trusted Technical Advisor: Build strong relationships with customer champions and executives, guiding them on Netskope best practices, policies, and architecture design.
- Adoption & Enablement: Coach customer teams to become self-sufficient in day-to-day operations by providing enablement sessions, configuration guidance, and best practice recommendations.
- Health Monitoring & Optimization: Conduct tenant health checks, track adoption metrics, and proactively recommend improvements to strengthen the customer’s security posture.
- Issue & Escalation Management: Coordinate with Support and Engineering to resolve technical issues, ensuring customer advocacy and clear communication throughout escalations.
- Insights & Best Practices: Share new use cases, lessons learned, and optimization opportunities with customers and across the Netskope community.
- Product Alignment & Feedback: Champion customer needs with Product Management and Engineering; provide feedback on features and roadmap relevance.
- Technology Strategy Alignment: Partner with CSMs and customer stakeholders to ensure Netskope capabilities support and align with the customer’s evolving security and business objectives.
- Reporting & Communication: Deliver regular status updates and executive-level summaries to highlight progress, risks, and outcomes.
- Cross-functional Collaboration: Orchestrate resources across Netskope and the customer organization to drive successful adoption and long-term retention.
Requirements:
- 5+ years of experience as a Professional Services Consultant or Technical Account Manager, with a proven track record of success and strong presentation skills at both the executive and architect levels.
- Solid knowledge and prior experience with network security technologies such as Proxies, Next-Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, and Encryption Gateways.
- Strong understanding of networking concepts, MDM, and Cloud APIs.
- Experience working with large enterprise customers (Fortune 500 experience a plus).
- Proficiency in at least one scripting language (e.g., Perl, Python).
- Familiarity with regulatory and compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX).
- Knowledge of data encryption technologies, SIEM, and load balancing.
- Strong background in network architecture.
- Must be proficient in written and spoken English and Italian, any other languages like Spanish or German are a great asset.
Education::
- Bachelor's degree (BSc) preferred
#LI-NS1
Compensation:
At Netskope, salary is one component of our competitive total rewards package. The salary range for this position is as listed below, and applies to candidates based in European Union (EU) member states, in local currency. This range is provided in accordance with EU pay transparency requirements.
The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, location, and market conditions.
For all sales roles, the posted salary range is the On Target Earnings (OTE) range for the role, which is the sum of base salary and target commission amount at 100% goal achievement.
In addition to salary, candidates may be eligible for other forms of compensation such as participation in a bonus plan (for non-sales roles) and a stock award program. Candidates may also be eligible for a comprehensive health plan and other benefits that can be reviewed upon request.
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.
The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.
About this role
Netskope is seeking a Technical Account Manager to serve as the primary technical liaison for enterprise cloud security customers in Italy. You'll own the customer success journey from adoption through operational maturity, working closely with customer teams and internal stakeholders to ensure organizations realize full value from the Netskope One platform. This means developing tailored value realization plans, conducting health checks, coaching customers toward self-sufficiency, and acting as a trusted advisor on security architecture and best practices.
The role demands someone with at least five years in professional services or technical account management, backed by solid expertise in network security technologies—proxies, firewalls, VPNs, DLP, encryption, and related infrastructure. You'll need strong networking fundamentals, cloud API knowledge, and familiarity with compliance frameworks like HIPAA and PCI. Scripting proficiency (Python or Perl) and experience with large enterprise customers, particularly Fortune 500 organizations, are expected. Fluency in English and Italian is required; Spanish or German is a bonus.
This is an in-office role based in Italy, blending technical depth with business acumen. You'll spend time on strategic planning with customer success managers, escalation coordination with support teams, and cross-functional collaboration to align customer needs with product development. The position suits someone who thrives in advisory relationships, communicates clearly at executive and technical levels, and takes ownership of long-term customer outcomes.
How this employer is doing
solid
- H1B: Active Visa Sponsor
- Expanding
- Active Visa Sponsor
Typical pay for this role
$120,000
Typical range: $80,000 to $140,000
In the news
Netskope expands BT partnership for cloud security connectivity, Investing.com
Pay for this role
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