NOC Technician
Five9
Salary undisclosed
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Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
NOC Technician
Key Responsibilities
- Monitoring the system performance, services in the cloud infrastructure to ensure the availability of the connectivity and services
- Performing regular checks on systems, services in the infrastructure
- Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
- Monitor and Identify events proactively resolving issues.
- Respond & Resolve Customer escalations within the SLA window.
- Turn up customer applications & services in accordance with standard procedures.
- Open and track to resolution carrier and internal tickets.
Required Experience
- Minimum of 1 year of related experience in a software support position
- Intermediate level knowledge on Cloud Technology (Azure, GCP, AWS, etc.)
- Mid-Level technical knowledge in at least one of the following categories.
- Telephony configuration and troubleshooting
- Knowledge of PBX, ACD, CTI, VoIP and IVR applications.
- Proficient in SIP, RTP, ISDN and other VoIP technologies
- Networking configuration and troubleshooting
- Knowledge in network theories and protocols like: TCP, UDP, HTTP, DHCP, DNS, NAT, BGP, MPLS, QoS, etc.
- Proficient in Internet Technologies, including routing, switching and general network infrastructure in a Cloud Environment
- Systems administration and troubleshooting
- Knowledge in VMware, bare metal/blade servers, Active Directory, Enterprise Applications, etc.
- Database Use and Administration
- Knowledge on MySQL, SQL Server
- Must be willing to work shifts and participate in on-call rotation (Days/Nights/Weekends).
- An understanding of operating systems, business applications, and network systems.
- Ability to communicate clearly (both in writing and speech).
Work Location: This role is hybrid and requires 2 days a week in office.
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Benefits
- 401(k)
- remote work
- life insurance
About this role
Five9 is seeking a NOC Technician to monitor and maintain the cloud infrastructure supporting its contact center platform. You'll spend your days watching system performance across cloud services, responding to incidents and outages, resolving customer escalations within agreed timeframes, and escalating issues to the right technical teams. The role demands proactive problem-solving—catching issues before they become critical—and the ability to manage tickets through to resolution.
To succeed, you'll need at least one year in a software support role and intermediate knowledge of cloud platforms like Azure, AWS, or GCP. Beyond that, the position expects mid-level expertise in one of three areas: telephony and VoIP systems (PBX, ACD, SIP, RTP), networking infrastructure and protocols (TCP/UDP, DNS, BGP, MPLS), or systems administration (VMware, Active Directory, databases). You must be comfortable with shift work and on-call rotation across days, nights, and weekends.
Based in Manila, this is a hybrid role requiring two days per week in office if you're within 20 kilometers of the office; otherwise fully remote. Five9 offers performance-based merit increases, a 15% night shift differential, HMO coverage with dependents included, paid leave with cash conversion, and standard Philippine benefits. Internet and meal allowances are provided during work-from-home periods.
How this employer is doing
average
- News: Award Recognition
- H1B: Sponsors Visas
- News: Legal Issue
- News: Layoffs Mentioned
In the news
Five9 buys contact center intelligence startup Level AI after posting narrow earnings beat, SiliconANGLE
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Pay for this role
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