People Operations Associate
StubHub
$100,000 - $115,000 / year
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Description
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
What You'll Do
- Process employee lifecycle changes (promotions, transfers, compensation changes, status updates) accurately and on time in our People systems.
- Execute onboarding and offboarding logistics: prepare new hire paperwork, coordinate day-one setup, and process terminations and offboarding checklists.
- Conduct new hire orientation, coordinating with other members of the People team — including on international onboarding processes as new entities come online.
- Own tier-1 employee support, serving as the front line for employee inquiries via ticketing and email, helping organize how inquiries are categorized and routed, and escalating complex or sensitive cases to the wider People team.
- Maintain accurate and complete employee documentation, enter records accurately into HRIS, and support regular data audits.
- Maintain templates and the People document repository, including writing SOPs and how-to guides that keep resources current and easy to find.
- Support execution of recurring People programs (e.g., open enrollment, performance cycles, compliance training) by coordinating timelines, communications, and logistics alongside the wider People team.
- Help create a positive, consistent employee experience throughout everyone's journey at the company, so employees feel informed and taken care of.
- Help identify opportunities to improve processes and build more scalable ways of working as the People Operations function grows.
What You've Done
- 3+ years of experience in HR Operations
- Strong attention to detail and comfort with repetitive, process-driven work at high volume.
- Excellent communication skills and a genuine service mindset toward employees at every level.
- Familiarity with HRIS platforms and ticketing systems.
- Ability to follow established processes precisely, while proactively flagging opportunities to improve them.
- Ability to coordinate logistics across multiple programs at once, staying organized under deadlines.
- Sound judgment and discretion when handling sensitive employee information.
What We Offer
- Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
- Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options
The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.
Benefits
- Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
- Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options
About this role
StubHub's People Operations Associate role is the operational hub of their HR function, managing the full employee lifecycle from hire to exit. You'd handle onboarding and offboarding logistics, process personnel changes in their HRIS, conduct new hire orientations, and maintain employee documentation and templates. A significant portion of your time goes to tier-1 employee support—fielding inquiries via email and ticketing systems, categorizing and routing questions, and escalating sensitive issues to the broader People team. You'd also coordinate the logistics and timelines for recurring programs like open enrollment and performance cycles.
This position suits someone with at least three years of HR Operations experience who thrives on detail-oriented, process-driven work at volume. You'll need familiarity with HRIS platforms and ticketing systems, strong organizational skills to juggle multiple programs under deadline, and genuine service instincts when supporting employees at all levels. The role values both precision in following established procedures and the initiative to flag inefficiencies and suggest improvements as the function scales.
Based in New York with a hybrid schedule (three days in office), the role offers a $100,000–$115,000 base salary plus equity, comprehensive health benefits, 401(k), and unlimited flexible time off. This is a solid operational foundation role for someone looking to deepen HR expertise within a high-volume, global marketplace.
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Pay for this role
$100,000 to $115,000 per year
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