Manager, Delivery
Qualtrics
$109,000 - $132,500 / year
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
Manager, Delivery
Why We Have This Role
As the Manager, Delivery within Employee Experience, you will oversee the day-to-day operations of a specialized Delivery team focused on implementation, data mapping, client data ingress, or engagement services. You will ensure your team delivers services on time, error-free, and in full alignment with contractual commitments. Acting as an operational problem solver and knowledge resource, you will lead process efficiency improvements, foster cross-functional collaboration, and build a strong team culture. If you are a high-impact leader passionate about operational excellence, employee engagement, and delivering exceptional customer experiences across healthcare systems, this role offers an ideal fit.
How You’ll Find Success
- Operational Leadership & Execution: Manages day-to-day team operations to ensure seamless, error-free delivery and contract compliance.
- Resource & Caseload Allocation: Assigns client accounts and projects strategically to maintain equitable workload distribution.
- Urgent Problem Solver: Leverages strong analytical skills to troubleshoot complex operational issues and drive service recovery.
- Process Innovator: Navigates ambiguity effectively to build new workflows from scratch and evolve processes as business needs change.
- Culture & Team Builder: Fosters strong cross-functional communication, drives engagement initiatives, and actively coaches team members.
How You’ll Grow
- Expand your leadership profile within Employee Experience and broader Business Unit management teams.
- Deepen strategic capabilities by contributing directly to corporate goals and OKR execution.
- High-visibility collaboration across cross-functional departments to evolve delivery functions and operational standards.
- Refine organizational design skills through capacity planning, workload management, and team development.
Things You’ll Do
- Manage & Mentor Team: Direct all aspects of team supervision, including regular group and 1-on-1 meetings, coaching, and performance management.
- Ensure Operational Quality: Oversee client implementations, data ingress, mapping, or engagement specialist workflows to guarantee timely, accurate delivery.
- Drive Service Recovery: Provide internal and client-facing escalation support to resolve service failures and troubleshoot complex issues.
- Optimize Delivery Processes: Identify operational bottlenecks and lead continuous improvement initiatives to scale efficiency.
- Champion Employee Experience: Lead engagement survey action planning and foster a collaborative, positive team environment.
What We’re Looking For On Your Resume
- 10+ years of healthcare, quality improvement, or project management experience.
- Demonstrated experience managing large teams and complex operational caseloads.
- Bachelor’s degree or equivalent 4-year college program.
- Proven proficiency with Microsoft Office (Word, Excel, Outlook), with advanced Excel skills preferred.
- Track record of building new processes from scratch and driving service recovery for complex clients.
What You Should Know About This Team
- Execution & Quality Focused: We are committed to high precision, contract compliance, and delivering error-free client outcomes.
- Collaborative & Culture-Driven: We place strong emphasis on cross-team collaboration, transparent communication, and team culture.
- Agile & Process-Oriented: We embrace change, continuously evolve our delivery models, and solve problems with a sense of urgency.
- Goal-Aligned: We actively contribute to overall division metrics, employee experience initiatives, and strategic business goals.
Our Team’s Favorite Perks and Benefits
- Comprehensive Health & Wellness: Premium medical, dental, and vision insurance options for you and your dependents.
- Leadership Development & Coaching: Opportunities for professional growth, management coaching, and leadership advancement.
- Paid Time Off & Work-Life Balance: Generous vacation allowance, sick time, and paid company holiday schedule.
- 401(k) Retirement Savings Plan: Competitive company matching contributions to support your long-term financial health.
For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, and mental health benefits. For a detailed look at our benefits, visit Qualtrics US Benefits.
Benefits
- health insurance
- vision insurance
- 401(k)
- paid time off
- stock options
- bonus
About this role
Qualtrics is seeking an operational leader to manage a specialized Delivery team focused on healthcare client implementations, data services, and engagement support. In this contract role based in Chicago, you'll oversee day-to-day operations, ensure error-free service delivery aligned with client contracts, and act as the primary problem solver when complex issues arise. The position requires someone who can build processes from scratch, allocate resources strategically across a large caseload, and drive continuous improvement in how the team operates.
Your success will depend on balancing execution with people leadership. You'll manage team supervision through regular coaching and performance conversations, champion internal engagement initiatives, and foster cross-functional collaboration across the business. The role demands strong analytical skills to troubleshoot service failures and troubleshoot complex client issues, paired with the ability to navigate ambiguity as delivery models evolve. This is ideal for someone with 10+ years in healthcare, quality improvement, or project management who has managed large teams and built operational workflows under pressure.
The salary range is $109,000–$132,500. You'll work in-office three days per week (Mondays, Thursdays, plus one flexible day), with comprehensive health coverage, leadership development opportunities, generous PTO, and 401(k) matching. This is a contract position, so clarify the expected term before applying.
How this employer is doing
average
- H1B: Active Visa Sponsor
- Active Visa Sponsor
This role's local market on JobMinglr
Pay for this role
$109,000 to $132,500 per year
That is the employer's posted range, and where you land in it is usually decided in one conversation. Before that conversation, run the numbers: analyze an offer for this role.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.