IT Operations Specialist
Avride
Salary undisclosed
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Description
About the role
We’re looking for an IT Operations Specialist to support day-to-day internal IT processes and help keep employees productive, equipped, and supported throughout their time at the company.
This role is primarily focused on IT Operations, with additional opportunities to support internal IT systems and automation depending on your experience and the team’s needs. You’ll work closely with HR, Security, Workplace, and other stakeholders to make sure requests are completed on time, issues are resolved efficiently, and IT operations remain organized, reliable, and audit-ready.
What you'll do
- Support onboarding and offboarding processes, including device preparation, equipment return, and coordination of required IT steps.
- Provide equipment, software, licenses, and day-to-day IT support to employees and contractors.
- Coordinate access requests and follow through on approvals and fulfillment to ensure timely access provisioning.
- Provide on-site support for employees and help with workplace IT needs such as meeting rooms, printers, and other shared office technology.
- Track hardware inventory and stock levels, help organize equipment logistics, and support procurement-related follow-up when needed.
- Work with internal stakeholders to keep IT requests, operational processes, documentation, and SLA-sensitive tasks running smoothly.
What you'll need
- Experience in IT Operations, IT support, workplace support, or a similar internal IT role.
- Hands-on experience supporting employees with day-to-day IT requests in macOS, Windows and Linux environments.
- Experience with onboarding and offboarding, equipment provisioning, software and license distribution, and access-related processes.
- Experience working with ticketing systems, request queues, and operational workflows with SLA-sensitive tasks.
- Attention to detail in process-driven work and keep requests moving to completion.
Nice to have
- Experience with Google Workspace or similar internal IT systems.
- Experience with MDM or endpoint management tools such as Jamf, Intune, or similar.
- Experience helping with administration of internal IT systems, SaaS tools, or access management platforms.
- Python scripting skills or other automation experience.
- Experience in a fast-growing startup or product company.
- Experience supporting audit or compliance-related operational requirements in IT processes.
Candidates are required to be authorized to work in the U.S. The employer is not offering relocation, sponsorship, and remote work options are not available.
Avride is an equal opportunity employer and committed to providing reasonable accommodations to qualified applicants and employees with disabilities to ensure they have equal access to employment opportunities. Avride complies with the Americans with Disabilities Act (ADA), if you need a reasonable accommodation to assist with the application or hiring process, or to perform the essential functions of a job, please email jobs@avride.ai.
Benefits
- remote work
About this role
Avride is seeking an IT Operations Specialist to manage the internal IT infrastructure that keeps employees productive and the company compliant. You'll handle the full lifecycle of IT support—from onboarding new hires and provisioning equipment to managing access requests, tracking inventory, and resolving day-to-day technical issues across macOS, Windows, and Linux environments. This role requires close collaboration with HR, Security, and Workplace teams to ensure requests move through ticketing systems efficiently and SLA-sensitive tasks stay on track.
The ideal candidate has hands-on experience in IT Operations or workplace support, with a solid track record managing onboarding and offboarding workflows, software licensing, and access provisioning. You should be comfortable with ticketing systems and process-driven work, with strong attention to detail. Experience with Google Workspace, endpoint management tools like Jamf or Intune, or automation scripting would be valuable, though not required. This is a hybrid role based in Austin, Texas, and requires U.S. work authorization.
How this employer is doing
solid
- H1B: Sponsors Visas
- Expanding
- Sponsors Visas
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable IT Operations Specialist postings in Austin, and analyze any offer before you accept it.
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