Benefit Administration Analyst

About the Office of the Massachusetts State Treasurer and Receiver General (“Treasury”)

Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident.

We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value a culture of diversity and professionalism in the workplace and strongly believe that our workforce should reflect our community.

https://www.surveymonkey.com/r/FM68GFV

Purpose of the Job: 

The Massachusetts State Retirement Board (MSRB) administers a defined benefit retirement plan for eligible employees of the Commonwealth and certain entities. 

The Benefit Administration Analyst will work as a team member to support the monthly pension payroll process, maintain accurate payee account data, and support scheduled benefit processes, such as benefit verification and retiree COLA. Analysts will respond to inquiries from and provide support to retirement System members, and other MSRB teams in areas related to the payment of benefits.

Essential Functions and Responsibilities: 

• Suspend retirement benefit payees as requested; monitor ongoing suspensions for possible termination.

• Support accelerated payments process and respond to member inquiries.

• Assist in monitoring of trial pension payroll process: review reports, address anomalies and escalate issues to QA/Manager and/or Director.

• Become knowledgeable about IRS tax rules related to periodic and lump sum distributions, including tax exclusion amounts to support annual process for 1099Rs.

• Support non-resident alien project related to address changes. 

• Support monthly warrant processing of benefit over earners from PTG system.

• Process child support orders 

• Supporting retiree COLA process 

• Enter and update payee data, including direct deposit information, demographic data (address, telephone number. email), and manual health insurance deductions 

• Update option B beneficiaries 

• Update POA records 

• Follow-up on outstanding and returned checks 

• Respond to third-party inquiries regarding retiree benefits, e.g. Social Security verification, long-term disability claims 

• Respond to Paylnfo inquiries 

• Other tasks as assigned or special projects within the office. 

Other Duties and Responsibilities: 

• Develop proficiency with OnBase ECM System.

• Ability to prioritize projects, handle deadlines and work well under pressure. 

• Ability to timely and effectively resolve complex issues. 

• Adhere to Treasury and Board employment and operational policies

Supervisory Responsibility: 

• N/A

Knowledge and Skills: 

• Bachelor's degree or relevant experience 
• Working knowledge and comfort with Office 365 products: Outlook, Word, Excel, PowerPoint, SharePoint and Teams 
• Interest in the fields of employee benefits administration, payroll, finance, or related field 
• Excellent mathematical skills 
• Analytical, focused, highly organized and detail-oriented 
• Willingness to learn retirement plan rules under Mass General Laws Chapter 32, Board regulations, and policies. 
• Ability to develop and augment MARIS and MSRBeyond skills and learn about new topics/processes in depth 
• Self-motivated and ability to remain focused on tasks through completion with the ability to adhere to processing deadlines 
• Excellent customer support skills and interpersonal skills 
• Willing to research, analyze, and collaborative to resolve issues independently and as part of a team

Physical Requirements:

• Ability to lift up to 10 lbs.
• Ability to sit for extended periods of time

Hybrid Work Environment:

All new hires at the Office of the State Treasurer and Receiver General (Treasury) will go through an In-Office Orientation Period consisting of a combination of virtual, in-person and on-the-job training so as to assimilate you to the Treasury’s culture and work environment. Following the initial In-Office Orientation Period a gradual transition to hybrid work will take place over the first 3–8 weeks of employment.

The hybrid work environment will consist of two (2) days in the office each week, with one of these days being either a Monday or a Friday. There will be an additional (1) day in the office per month for a mandatory in person department meeting.

An Equal Opportunity Employer:

The Office of the State Treasurer and Receiver General is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

Employment Eligibility Regarding Family Members:

Please note that the Office of the State Treasurer and Receiver General will not consider family members of current employees as eligible for employment. Family members shall include an employee’s spouse, brother, sister, children, stepchildren, parents, stepparents, sister/brother-in-law, daughter/son-in-law or an individual residing in an employee’s household.

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