Manager, Customer Enablement - Figma Weave (New York, United States)
Figma
$153,000 - $269,000 / year
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
We're building the next chapter of AI-native craft and creativity - where craft and technology meet. Our unified platform bridges the gap between AI capabilities and human creativity, and lets professional creatives and designers harness the power of the world’s leading AI models without losing precision, expression, or soul. Together, we’re building tools that help people move faster without sacrificing quality, precision, or craft — a platform where AI supports creativity instead of flattening it.
Our team of Customer Experience Managers (CEMs) work closely with some of Figma Weave’s largest customers to drive engagement, adoption, and value realization. Now, we’re looking for an experienced and passionate leader to help scale this function globally.
As the Manager, Customer Enablement, you will lead a team of CEMs who partner deeply with Weave’s customers. You’ll help shape the strategy of the CEM team, coach and develop individual contributors, and contribute to the broader goals of Weave’s Customer Experience organization. We’re seeking someone who has helped scale post-sales functions in high-growth SaaS environments and is deeply motivated by helping customers succeed and realize business value by using our platform.
If you’re energized by enabling and developing customer-facing teams, and you have a background in SaaS and/or product design and development tools, we’d love to hear from you.
This is a full time role that will be based in our New York hub.
What you’ll do at Figma Weave:
- Lead, manage, and grow a team of high-performing CEMs
- Set clear goals and expectations, provide mentorship and coaching, and support career development
- Partner with Sales, Support, Product, and Marketing to ensure customer needs are met and exceeded
- Refine and scale playbooks and best practices for CEMs
- Drive operational excellence through team processes, tooling, and reporting
- Ensure the team is delivering exceptional value and experience across our enterprise customer base
- Regularly engage directly with customers and act as an escalation point when required (while this is a leadership role, we expect this role to include strong player-coach dynamics)
- Represent the voice of the customer internally and influence product strategy
We'd love to hear from you if you have:
- 3+ years of formal people management experience in Customer Experience, Customer Success, or a similar post-sales function
- 5+ years of total experience in customer-facing roles within high-growth SaaS companies
- A customer-first mindset with strong strategic thinking and execution capabilities
- A proven ability to lead, inspire, and scale teams, especially through growth and change, and a passion for building inclusive, thoughtful, and high-performance team cultures
- Excellent communication skills, with the ability to connect with a wide range of internal and external personas
While it’s not required, it’s an added plus if you also have:
- Familiarity with post-production, creative workflows, or Figma / Weave itself
- Experience in a similar role at a creative, design, collaboration, or productivity-focused SaaS company
- A background in VFX, post-production, Creative, UX/UI, Design Ops, or Frontend Development
Pay Transparency Disclosure
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.
Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
- Candidates may submit up to 5 applications during any rolling 30-day period.
- Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Benefits
- $269,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace
- we are dedicated to
About this role
Leading Figma Weave's customer enablement function means building and scaling a team of Customer Experience Managers who work directly with the company's largest customers to drive adoption and value realization. You'll own team strategy, coach individual contributors through their development, and maintain hands-on involvement with key accounts—balancing leadership responsibilities with direct customer engagement. The role sits at the intersection of Sales, Support, Product, and Marketing, requiring you to advocate for customer needs internally while influencing product direction.
This position suits someone with at least three years of formal people management in customer success or post-sales functions, plus five years in customer-facing SaaS roles. You'll need strong strategic thinking paired with execution capability, the ability to build and scale high-performing teams through growth, and excellent communication across internal and external stakeholders. Experience in creative tools, design workflows, or similar SaaS environments is valued but not required; Figma explicitly welcomes applicants whose backgrounds don't perfectly match the description if they bring relevant strengths.
Based in Figma's New York office full-time, the role offers a salary range of $153,000 to $269,000 alongside equity, comprehensive health and wellness benefits, retirement contributions, parental leave support, and flexible PTO for exempt employees.
How this employer is doing
average
- News: Recently Raised Funding
- H1B: Active Visa Sponsor
- Active Visa Sponsor
This role's local market on JobMinglr
Pay for this role
$153,000 to $269,000 per year
That is the employer's posted range, and where you land in it is usually decided in one conversation. Before that conversation, run the numbers: analyze an offer for this role.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.