Identity Strategist
Jumio
Salary undisclosed
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Description
Role Purpose:
The Identity Strategist serves as a customer-facing Fraud and Identity subject matter expert across the entire customer lifecycle, operating as a forward-deployed consultant across pre-sales, onboarding, and ongoing expansion. In this role, you will partner directly with enterprise customers to design optimal product implementation strategies, evaluate risk profiles, and align Jumio’s technical solutions with customer’s unique business objectives.
The Identity Strategist owns the critical onboarding mission for new deployments. Acting as a strategic advisor, you are directly responsible for driving efficient customer onboarding and rollout, and overcoming regulatory, legal, or operational hurdles to accelerate time-to-live and maximize time-to-value while ensuring solution adoption and long-term trust.
Responsibilities:
- Partner with new and existing Jumio customers to evaluate their risk profile and design tailored fraud strategies
- Provide expert recommendations on risk mitigation, user friction, and verification workflow optimization
- Lead the designing of standardized identity workflows within the Jumio product that are optimized for different verticals and use cases that can be quickly adopted by new customers
- Orchestrate launch readiness by proactively identifying and resolving technical, regulatory, or policy-related bottlenecks to drive time-to-live and time-to-value
- Advise customer risk and fraud teams on emerging fraud vectors and industry best practices
- Validate completion of implementation milestones and success criteria, as well as confirming that the customer’s integration aligns with Jumio best practices
- Coordinate go-live planning, readiness reviews, and support go-live day execution
Skills, Experience and Qualifications:
- Relevant professional experience spanning fraud, identity, AML/KYC, digital risk, or a related field, including meaningful customer-facing experience in consulting, technical account management, solutions, professional services, product, or implementation.
- Strong consultative, analytical, and strategic thinking abilities with a focus on risk strategy and workflow design
- Project Management skills and the ability to coordinate cross-functional teams from Product, Engineering, Legal/Compliance to deliver outcomes for Jumio customers
- Ability to distill complex, technical fraud concepts into clear, value-driven narratives for executive stakeholders.
Preferred Qualifications:
- Experience with identity verification, fraud, compliance, fintech, or enterprise software solutions
- Technical understanding of APIs, integrations, SaaS platforms, or implementation methodologies
- Project management certification or equivalent experience
- Experience working with global enterprise customers
Compensation:
We offer an annual full-time salary (38.5 hr week) of min 80,000 EUR gross, with a possible overpayment depending on qualifications and experience.
Jumio Values:
IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation
Equal Opportunities:
Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses.
About Jumio:
Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders.
Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.
Applicant Data Privacy
We will only use your personal information in connection with Jumio’s application, recruitment, and hiring processes, as described in Jumio’s Applicant Privacy Notice. If you have any questions or comments, please send an email to privacy@jumio.com.
About this role
Jumio is looking for an Identity Strategist to serve as the primary technical and strategic advisor for enterprise customers implementing identity verification and fraud prevention solutions. You'll work across the entire customer journey—from pre-sales through onboarding and expansion—designing tailored fraud strategies, optimizing verification workflows, and ensuring customers achieve rapid time-to-value. This is a hands-on consulting role where you'll partner directly with risk and fraud teams at major brands, translate complex compliance and technical concepts into business value, and coordinate cross-functional teams internally to overcome regulatory, legal, and operational obstacles during deployment.
The ideal candidate brings 5+ years in fraud, identity, AML/KYC, or digital risk, with proven customer-facing experience in consulting, technical account management, or professional services. You'll need strong analytical and project management skills, the ability to think strategically about risk workflows, and comfort distilling technical concepts for executive audiences. Experience with identity verification platforms, fintech, enterprise SaaS, or APIs is preferred but not essential; what matters most is your ability to diagnose customer needs, design solutions, and drive implementation to completion.
This is a full-time remote role based in Austria, offering a minimum salary of €80,000 gross annually (38.5 hours per week), with flexibility based on your background and experience.
Pay for this role
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