Deskside Technician - Tier 2
IntelliDyne Jobs for Veterans
Salary undisclosed
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Description
DHA - Deskside Technician- Tier 2
Clearance: Active DOD Public Trust
Status: Non-exempt
Location: Falls Church, VA (Onsite)
Responsibilities:
- Daily client interface.
- Representing IntelliDyne and its interests in all client engagements.
- Addressing and correcting any hardware, software or connection issue
- Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.
- Resolving problems through customer education, training and direct assistance.
- Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
- Responding and correcting formatting for printing and all other peripheral issues as they arise.
- Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.
- Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
Qualifications:
- DOD 8570 IAT Level ll, or lll certification required: example Security+ CE.
- Bachelor's Degree and 4 years technical support experience or a HS degree and 8 years technical support experience.
- Minimum of 4 years of enterprise experience in commercial or government environment.
- Must have an active DOD Public Trust or higher.
- Familiar with all standard MS Office software systems and MS Project.
- Possess knowledge of workstation administration and management including imaging.
- Basic network support experience to include account administration in active directory environment.
- Excellent analytical, oral and written communication, presentation, and problem-solving skills
- Ability to gain internal support and to operate independently without supervision.
- Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.
Preferred:
• ITIL Foundations v4 desired.
• Knowledge of Remedy or other trouble ticket software.
About Us
IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.
For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.
About this role
Supporting Department of Defense personnel with their day-to-day IT needs, this Tier 2 deskside technician role at IntelliDyne involves hands-on troubleshooting across hardware, software, and network connectivity. You'll be the first point of contact for users experiencing issues with Microsoft and Adobe applications, printers, email systems, and Active Directory account problems, and you'll handle everything from direct technical assistance to customer education and data recovery during system upgrades. The position requires you to represent IntelliDyne professionally in all client interactions while working independently and building strong relationships with both end users and internal technical teams.
The role demands significant technical depth and government experience. You'll need an active DOD Public Trust clearance (or higher) and a DOD 8570 IAT Level II or III certification such as Security+. The baseline qualifications call for either a bachelor's degree plus four years of technical support experience or a high school diploma plus eight years in the field, with a minimum of four years specifically in enterprise environments—commercial or government. Hands-on knowledge of workstation imaging, Active Directory administration, and basic network support is essential, along with strong communication and problem-solving abilities.
This is a full-time, in-office position in Falls Church, Virginia, suited to someone with solid IT fundamentals who can work with minimal supervision in a government contracting setting. ITIL Foundations v4 certification and experience with ticketing systems like Remedy are valued but not required.
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Pay for this role
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