Deskside Technician - Tier 2
IntelliDyne
Salary undisclosed
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Description
DHA - Deskside Technician- Tier 2
Clearance: Active DOD Public Trust
Status: Non-exempt
Location: Falls Church, VA (Onsite)
Responsibilities:
- Daily client interface.
- Representing IntelliDyne and its interests in all client engagements.
- Addressing and correcting any hardware, software or connection issue
- Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.
- Resolving problems through customer education, training and direct assistance.
- Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
- Responding and correcting formatting for printing and all other peripheral issues as they arise.
- Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.
- Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
Qualifications:
- DOD 8570 IAT Level ll, or lll certification required: example Security+ CE.
- Bachelor's Degree and 4 years technical support experience or a HS degree and 8 years technical support experience.
- Minimum of 4 years of enterprise experience in commercial or government environment.
- Must have an active DOD Public Trust or higher.
- Familiar with all standard MS Office software systems and MS Project.
- Possess knowledge of workstation administration and management including imaging.
- Basic network support experience to include account administration in active directory environment.
- Excellent analytical, oral and written communication, presentation, and problem-solving skills
- Ability to gain internal support and to operate independently without supervision.
- Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.
Preferred:
• ITIL Foundations v4 desired.
• Knowledge of Remedy or other trouble ticket software.
About Us
IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.
For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.
About this role
IntelliDyne is seeking a Tier 2 Deskside Technician to provide frontline IT support in a Department of Defense environment at their Falls Church office. You'll be the first point of contact for end users, troubleshooting and resolving hardware, software, and connectivity issues across desktops and laptops. The role involves both hands-on technical work—imaging workstations, managing backups and data restoration, administering user accounts in Active Directory—and customer-facing support through phone and in-person assistance with Microsoft Office, Adobe, email systems, and various enterprise applications.
This position requires an active DOD Public Trust clearance and a DOD 8570 IAT Level II or III certification such as Security+. You'll need either a bachelor's degree with four years of technical support experience or a high school diploma with eight years in the field, with a minimum of four years in an enterprise commercial or government setting. Strong foundational knowledge of Windows workstation administration, Active Directory, and basic networking is essential, along with the soft skills to build relationships with users, peers, and management while working both independently and as part of a technical team.
ITIL Foundations v4 and familiarity with ticketing systems like Remedy are preferred but not required. This is a full-time, in-office role with a non-exempt employment classification.
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Pay for this role
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