Digital Client Service Specialist
Hearst Health
Salary undisclosed
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Description
WMUR, the ABC affiliate in Manchester is looking for a Digital Client Service Specialist. You will work with the Sales Account Executives and their clients to ensure successful digital and web advertising campaigns. We're looking for candidates who can provide customer service to our clients and sales representatives. You'll process online and mobile advertising contracts, obtaining creative materials and overseeing successful digital campaign execution. You need to prioritize projects and manage your time. This is a great opportunity in a growing segment of our organization. This role reports to the General Sales Manager.
Responsibilities
- Manage digital sales campaigns
- Build, organize and schedule advertising creative
- Communicate with our teams (sales, production, finance) and external clients on performance and delivery of commitments
- Provide troubleshooting assistance for creative and operations-related issues for all campaigns
- Prepare strategic PowerPoint proposals based on customer needs
- Collaborate with the creative team to design and develop concepts for digital campaigns
Requirements
- Online advertising trafficking, sales coordinator/planner or related experience
- Experience with web technologies (HTML 5, Flash, JavaScript)
- Working knowledge of DFP and Google Analytics
- Advanced Microsoft PowerPoint, Word and Excel (can maintain complex spreadsheets)
- Experience with programmatic advertising
- Desire to provide exceptional customer service and exceed client expectations
- Related military experience will be considered
- In-person attendance is required
Values in Action
At Hearst Television we tell stories every day. Stories about people of all backgrounds, perspectives, and identities. That’s why, behind the scenes, we believe in being an organization that fosters collaboration and open communication, ensuring that the content we create is authentic, accurate, and connected to the communities we serve.
Benefits
Hearst's benefit programs are modern, flexible and designed to focus on you. As a Hearst employee, you and your spouse or partner or dependents would have access to the following benefits.
- Medical | Dental | Vision
- 401(k) matching
- Emotional Wellness Support
- Paid Time Off
- Paid Parental Leave
- LGBTQ+ Health Services
- Additional benefits to meet your and your family's needs
Benefits
- health insurance
- 401(k)
- paid time off
- parental leave
About this role
WMUR, the ABC affiliate in Manchester, is seeking a Digital Client Service Specialist to bridge its sales and technical operations teams. You'll manage the full lifecycle of digital advertising campaigns—from contract processing and creative asset collection through performance monitoring and troubleshooting. The role requires you to communicate regularly with sales account executives, internal teams across production and finance, and external clients, ensuring campaigns deliver on commitments and resolving issues as they arise. You'll also develop strategic PowerPoint proposals tailored to client needs and collaborate with the creative team on campaign concepts.
Success in this position depends on hands-on experience with online advertising trafficking, sales coordination, and web technologies including HTML5, JavaScript, and programmatic advertising platforms. You'll need strong proficiency in Google Analytics, DFP, and advanced Excel skills to manage complex spreadsheets and campaign data. Exceptional customer service orientation is essential—the role is fundamentally about supporting both internal sales teams and external clients through a growing part of the business. The position is based in-office in Manchester and reports to the General Sales Manager.
Hearst offers medical, dental, and vision coverage, 401(k) matching, paid time off, paid parental leave, and emotional wellness support, among other benefits designed around employee flexibility and wellbeing.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Digital Client Service Specialist postings in Manchester, and analyze any offer before you accept it.
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