CityVet Preston Forest Client Service Specialist - CSS Associate
CityVet Support Staff
Salary undisclosed
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Description
Your Kind of Care.
At CityVet, care is personal. It’s the way we care for our patients, connect with our clients, and support one another. Our vet-led clinics are built around people who are passionate about making a difference and empowered to provide care in a way that feels authentic to them. When you join CityVet, you’re joining a team that values who you are, invests in where you want to go, and believes the best care starts with people who truly care. That’s Your Kind of Care.
CityVet Preston Forest is looking for Client Service Specialists to join our team! At CityVet, we know our team of happy people is as unique and diverse as the pets we care for. We recruit and promote CityVet team members based on their abilities and accomplishments and create a welcoming environment for all.
Make pet care your purpose
The Client Service Specialist (CSS) serves as the clinics primary point of contact for all client interfaces beginning with the first impression during any client experience, whether that is on the phone or face-to-face. It is the job of the Client Service Specialist to ensure a pleasant client experience and to build relationships with clients that result in loyal brand ambassadors.
A day in the life:
- Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
- Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
- Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.
Essential qualifications:
- At least 18 years of age at the time of hire
Caring For You
We know that caring for people and their pets requires energy, empathy, and resilience, so we make it a priority to care for our people by investing in programs, resources, and benefits that support their professional and personal well-being. Eligible Team Members may choose from a range of benefits that help support them and their families through every stage of life.
- Investment in Your Future. A 401(k) retirement savings plan with a 4% employer match, a Health Savings Account option, and growth opportunities.
- Work-Life Balance. Enjoy paid time off and floating holidays, flexible schedules, and paid parental leave.
- Exceptional Health and Supplemental Benefits. Health, Dental (+Adult Ortho option!), Vision, Disability, & Life Insurance, Personal Pet-Care Program, Employee Discount Program.
- Care When You Need It. We provide free telemedicine for all full-time team members and their families, as well as comprehensive in-the-moment mental health benefits through our robust Employee Assistance Program.
For other CityVet roles, visit our careers page. Follow the growth of CityVet on LinkedIn!
This Employer participates in E-Verify.
Benefits
- 401(k)
- paid time off
- parental leave
- life insurance
- employee discount
About this role
CityVet Preston Forest is seeking a Client Service Specialist to serve as the clinic's front-line contact for all client interactions, from phone calls to in-person visits. In this role, you'll manage appointment check-ins and bookings across multiple service lines—grooming, veterinary care, boarding, and retail—while ensuring clients feel welcomed and informed throughout their experience. You'll also coordinate with clinical staff to prioritize the daily schedule based on appointment types and client needs, keeping the clinic running smoothly while building the relationships that turn clients into loyal advocates for the practice.
The position requires someone at least 18 years old who is naturally caring and organized, with the ability to manage multiple tasks in a fast-paced environment. Strong communication skills and genuine interest in client service are essential, as is the flexibility to work in-office at the Preston Forest location on a full-time basis.
CityVet invests in its team through competitive benefits including health, dental, and vision coverage; a 401(k) with 4% employer match; paid time off and parental leave; free telemedicine; and an employee assistance program. The company emphasizes creating a welcoming environment where team members can bring their authentic selves to work.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable CityVet Preston Forest Client Service Specialist - CSS Associate postings in Preston Forest, and analyze any offer before you accept it.
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