Customer Experience Specialist at Cottonwood Clermont Apartments
Cottonwood Residential
Salary undisclosed
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Description
Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Cottonwood Clermont Apartments.
In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours.
As a Customer Experience Specialist you:
- Put your upbeat attitude, communication skills, and creativity into action.
- Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
- Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
- Answer all phone calls to the property and take detailed notes and information.
- Ensure apartments are ready to show daily and for upcoming move-ins.
- Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
- Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
- Assist in planning community events and social media marketing.
- Organize package room daily as packages are delivered.
- Maintain community-related communications and vendor relationships.
- Begin to kick start your career with room to grow into future management positions.
Compensation & Benefits
- Competitive base pay and quarterly bonus structure!
- Full health, vision, dental, life, and disability benefits - available within 1-30 days!
- Generous 401k and HSA Company match!
- Paid time off – eligible for 3 weeks (120 hours) in 1st year!
- 10.5 paid holidays!
At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!
Benefits
- 401(k)
- paid time off
- flexible schedule
About this role
Cottonwood Clermont Apartments is looking for someone to be the primary point of contact for both current residents and prospective renters—greeting visitors, responding to inquiries across phone, email, and text, and making sure every interaction reflects the community's commitment to making people feel at home. The role blends customer service with operational tasks: you'll prepare apartments for showings and move-ins, conduct property walks to maintain standards, manage the package room, and help coordinate community events and social media efforts. It's a full-time position requiring flexibility, including weekends and evenings.
This is an entry-level role suited to someone with strong communication skills, a genuine interest in helping others, and the ability to stay organized while juggling multiple tasks. You'll need to be comfortable on your feet, detail-oriented about property conditions and pricing information, and capable of solving problems with a positive attitude. The position offers a clear pathway into management, making it a solid launching point for someone looking to build a career in property management or hospitality.
The compensation package includes competitive base pay with quarterly bonuses, comprehensive health coverage (medical, dental, vision, life, and disability) available within your first month, a 401k match, and three weeks of paid time off in your first year plus 10.5 paid holidays. If you're looking to start in a customer-facing role with benefits and growth potential, this could be a good fit.
How this employer is doing
solid
- Expanding
In the news
Cottonwood Residential Expands Use of Spectrum Community Solutions, Broadband Communities
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Experience Specialist at Cottonwood Clermont Apartments postings in Clermont, and analyze any offer before you accept it.
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