Event Experience Manager - Waldorf Astoria New York
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- Execute high-quality events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience
- Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
- Build client relationships: Establish and maintain strong communication with clients throughout the event lifecycle to manage expectations, ensure satisfaction, and drive repeat business
- Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service
- Support the sales process: Participate in client site visits and pre-event meetings; demonstrate product knowledge and assist in shaping event solutions that align with client needs
- Solve problems in real time: Apply sound judgment to resolve guest concerns, negotiate service adjustments, and address issues calmly and efficiently under pressure
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
#LI-MD1
About this role
Managing events at the Waldorf Astoria New York means you'll be the operational backbone connecting sales promises to on-the-ground delivery. You'll own the client experience from contract through execution—handling documentation, coordinating handoffs between departments, troubleshooting issues in real time, and serving as the main point of contact throughout. The role requires you to think commercially too, spotting opportunities to enhance events and increase their value while maintaining the property's high standards.
Your days will blend client relationship management with team leadership and problem-solving under pressure. You'll participate in sales meetings and site visits to understand what clients need, then guide internal teams to deliver it. This means communicating clearly with staff, providing feedback, and staying calm when issues arise. You'll also identify ways to upsell services and refine event solutions, balancing guest satisfaction with revenue growth.
The position suits someone with strong interpersonal skills, sound judgment, and the ability to manage multiple priorities in a fast-paced luxury environment. You'll need to demonstrate ownership, integrity, and the kind of hospitality mindset that Hilton emphasizes—the ability to anticipate needs and solve problems before they escalate.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Event Experience Manager - Waldorf Astoria New York postings in New York City, and analyze any offer before you accept it.
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