Guest Service Agent - Signia by Hilton Diplomat Beach Resort
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About this role
At the Signia by Hilton Diplomat Beach Resort in Hollywood, you'll be the first point of contact for guests, managing check-ins and check-outs while handling payments, room assignments, and point-of-sale transactions. Beyond processing arrivals and departures, you'll draw on knowledge of the hotel's amenities, room types, and local area to answer guest questions and recommend services that enhance their stay and boost revenue.
The role demands genuine hospitality instincts—the ability to welcome guests warmly, respond to requests with care, troubleshoot concerns quickly, and communicate effectively across multiple channels. You'll need to balance efficiency with attentiveness, staying organized during busy periods while making each guest feel valued. Hilton emphasizes core values like integrity, teamwork, and accountability, and looks for people who bring urgency and ownership to their work.
This is a full-time, in-office position suited to someone starting a hospitality career or transitioning into guest-facing hotel work. If you thrive in fast-paced environments, enjoy problem-solving on the spot, and have a genuine interest in creating positive guest experiences, this front-desk role offers a clear entry point into a large, established hospitality organization.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Guest Service Agent - Signia by Hilton Diplomat Beach Resort postings in Hollywood, and analyze any offer before you accept it.
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