Patient Attendant Lead
Ascension
Salary undisclosed
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Description
- Lead by example and mentor Patient Attendants in de-escalation, patient reorientation, behavioral health (BH) safety protocols, and actively support care teams during security events involving aggressive patients.
- Perform unannounced spot-checks across hospital units to ensure sitters maintain continuous observation, adhere to environmental safety checks, and remain fully alert and compliant with policy.
- Partner with Charge Nurses, House Supervisors, and SPS to evaluate patient acuity, prioritize AvaSure virtual monitoring where appropriate, and coordinate seamless break coverage and shift relief transitions.
- Conduct regular audits on 15-minute observation logs (Q15 checks) to enforce real-time documentation and verify that proper 6401/6404 orders are active in patient charts prior to sitter placement or removal.
- Act as the primary point of contact between Patient Attendants, Nursing Leadership, House Supervisors, and SPS to resolve real-time floor challenges and escalate urgent patient care or staffing needs.
Qualifications
Licensure / Certification / Registration- Required Credential(s):
- None Required.
- Preferred Credential(s):
- BLS Provider. American Heart Association or American Red Cross accepted.
- Certification specializing in Crisis Prevention.
- High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Technical degree with 1 year of experience OR 5 years of applicable cumulative job specific experience required.
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.
Equal employment opportunity employer
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
Fraud prevention notice
Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process, our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.
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About this role
Ascension's Patient Attendant Lead role in Nashville is a supervisory position that bridges frontline patient safety and nursing leadership. You would oversee Patient Attendants across hospital units, ensuring they maintain continuous observation protocols, follow behavioral health safety procedures, and respond appropriately during patient crises. This includes conducting unannounced spot-checks, auditing observation logs, coordinating sitter coverage with Charge Nurses and House Supervisors, and serving as the main escalation point when urgent patient care or staffing issues arise on the floor.
The role demands strong de-escalation skills and the ability to mentor staff in crisis management and patient reorientation techniques. You'll need to understand clinical documentation requirements—particularly the 15-minute observation checks and the orders that govern sitter placement—and work closely with virtual monitoring systems to optimize resource allocation. This is hands-on leadership: you're present in the hospital, solving real-time problems and holding your team accountable to policy.
To qualify, you need either a high school diploma plus two years of relevant experience, an associate degree plus one year of experience, or five years of direct experience in this type of work. BLS certification and crisis prevention training are preferred. This full-time, in-office position suits someone with patient care or behavioral health background who is comfortable with both the clinical side of observation protocols and the people management side of leading a team.
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Pay for this role
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