Medical Administrative Specialist 2-Univ Family Physicians (Knoxville)
University of Tennessee at Martin
Salary undisclosed
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Description
- Enters data of charges from the office, hospital, and wound care setting.
- Maintains daily missing ticket report.
- Handles UHN encounter form audits.
- Collect patient payments and establish payment plans for patients.
- Provides customer service to patients regarding their accounts and balances.
- Transmits charges and patient statements to the clearinghouse.
- Processes patient refunds.
- Assists with data entry of insurance and patient payments.
- Covers various position in the front office; assists with insurance and billings questions.
- Performs other related duties as assigned.
Qualifications
EDUCATION: High School Diploma or GED. (TRANSCRIPT IS REQUIRED)
EXPERIENCE: Two (2) years of experience in a medical office setting; OR Associate’s Degree in lieu of experience.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Excellent interpersonal and communication skills, including oral, written, and listening skills.
- Ability to multi-task in a busy work environment.
- Good computer skills.
- Knowledge and ability to work in Microsoft Office.
WORK SCHEDULE: This position may occasionally be required to work evenings.
About this role
University of Tennessee at Martin's Family Physicians office in Knoxville is seeking someone to manage the financial and administrative backbone of patient care operations. You'll handle charge entry across multiple care settings, audit encounter forms, collect patient payments, and manage account inquiries—essentially serving as the bridge between clinical operations and billing systems. The role also includes front office coverage, so flexibility and comfort with varied tasks are essential.
This is a full-time, in-office position suited for someone with two years of medical office experience or an Associate's degree, strong computer skills in Microsoft Office, and genuine ability to communicate clearly with patients about their accounts. You'll need to stay organized while juggling data entry, payment processing, and customer service in a busy environment, with occasional evening hours required. If you're detail-oriented, comfortable with healthcare billing workflows, and want a stable role with a university health system, this could be a solid fit.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Medical Administrative Specialist 2-Univ Family Physicians (Knoxville) postings in Knoxville, and analyze any offer before you accept it.
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