Guest Experience Expert
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
About this role
The Ritz-Carlton in Philadelphia is hiring a Guest Experience Expert to handle the full scope of guest interactions during a stay—from check-in logistics to local recommendations and special requests. This role goes beyond standard front-desk operations; you'll be moving throughout the property to address guest needs as they arise, process paperwork, and ensure every transaction feels intentional rather than transactional. The position requires someone comfortable on their feet for extended periods and willing to handle light physical tasks like moving or carrying items up to 10 pounds.
Success in this role depends on initiative, attention to detail, and the ability to balance multiple priorities while maintaining professionalism and discretion. You'll need to follow Ritz-Carlton procedures closely, uphold quality standards, and project the polish expected of the brand. A high school diploma or equivalent is the baseline requirement; no prior hospitality experience is necessary, making this a viable entry point into luxury hotel operations for someone with strong interpersonal skills and a service mindset.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Guest Experience Expert postings in Philadelphia, and analyze any offer before you accept it.
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