Front Office Supervisor - DoubleTree by Hilton Abilene Downtown Convention Center
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- Supervise guest services team: Lead team members in performing all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
- Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
- Oversee guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
- Manage special projects: Lead department initiatives or ad-hoc assignments
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About this role
Leading the front office team at DoubleTree by Hilton Abilene Downtown Convention Center means overseeing the full range of guest services operations—from bell services and valet to luggage storage and parking systems. You'll manage day-to-day scheduling and task assignments, conduct pre-shift meetings, and provide real-time coaching to your team. When guests need help, you'll handle inquiries directly and support team members through complex or escalated situations, while also driving special projects and departmental initiatives.
This role suits someone with genuine hospitality instincts and strong leadership presence. You'll need to balance hands-on problem-solving with the ability to delegate, train, and give feedback that helps your team perform. The position requires accountability, integrity, and the kind of operational discipline that keeps a busy downtown hotel running smoothly. Hilton emphasizes its workplace culture and career development opportunities, positioning this as a full-time, in-office role where you can build something longer-term within the organization.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Front Office Supervisor - DoubleTree by Hilton Abilene Downtown Convention Center postings in Abilene, and analyze any offer before you accept it.
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