Spa Concierge
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
About this role
At The Ritz-Carlton's Irving location, this full-time spa concierge role is the operational hub of the guest experience—managing reservations, check-ins, payments, and real-time scheduling adjustments that keep services running smoothly. You'll use reservation software to book appointments, call guests to confirm, handle cancellations and last-minute changes, and ensure providers stay informed. The position combines front-desk hospitality with back-office responsibilities: welcoming guests, processing payments and tips, reconciling cash banks, and maintaining accurate records for accounting.
The role suits someone comfortable with multitasking in a fast-paced environment who can balance detail-oriented administrative work with genuine guest service. You'll spend extended periods on your feet, answer phones with professional etiquette, and promote spa services to individuals and groups. While no prior experience is required, familiarity with reservation systems and payment processing is valuable. The Ritz-Carlton's service standards are central to the position—anticipating guest needs, maintaining confidentiality, and upholding professional appearance and conduct are non-negotiable expectations.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Spa Concierge postings in Irving, and analyze any offer before you accept it.
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