Atendente de AYS
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
You'll be the central point of contact for guests at The Ritz-Carlton São Paulo, handling incoming calls, messages, and requests across multiple channels—phone, email, chat, and mobile. The role combines switchboard operations with guest services coordination: you'll connect calls, process wake-up requests, log issues into the system, and follow up to confirm resolution. You'll also field questions about rooms and amenities, assist with room service orders and internet access, and relay accurate information to the right departments.
This is an in-office, full-time position that suits someone comfortable with multitasking in a fast-paced hospitality environment. You need strong communication skills, attention to detail for recording messages and requests correctly, and the ability to remain professional and courteous under pressure. A high school diploma is preferred, though no prior hospitality experience is required—what matters is your reliability, discretion with guest information, and willingness to support the team in delivering Ritz-Carlton service standards.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Atendente de AYS postings in Sao Paulo, and analyze any offer before you accept it.
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