Butler Valet (Bermudian Only) — The St. Regis Bermuda Resort
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Provide personalized service and attention to fulfilling all guest needs including but not limited to: delivering coffee and tea upon request, preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation, coordinating with the front desk to prepare the VIP rooms, checking the room key and briefly double checking if every detail is up to the guest expectation and request, coordinate with front desk to escort early arrivals, be present upon the guests check in to anticipate the guests needs, complete the butler flags which were put into local systems by the reservation, sales and other departments, and send pre-arrival emails. Coordinate with the front desk to escort the VIP to their rooms, work closely with the Guest Services and Engineering departments on requests, pick up laundry request from guests, follow up on laundry delivery and return laundry to the guest promptly.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
Working as a Butler Valet at The St. Regis Bermuda Resort means orchestrating the arrival and stay experience for VIP guests—from coordinating room preparations and welcoming arrivals to managing laundry services and anticipating needs throughout their visit. You'll be the operational bridge between front desk, housekeeping, engineering, and guest services, handling details like pre-arrival communications, butler flags in the system, and ensuring every aspect of the guest's room meets their expectations before check-in.
The role requires strong attention to detail, professional communication skills, and the ability to work independently while collaborating across departments. You'll spend your shift on your feet, moving between guest rooms and hotel operations, managing requests promptly and maintaining the high service standards The Ritz-Carlton is known for. No prior hospitality experience is required—the position values reliability, discretion, and a genuine commitment to guest satisfaction.
This is a full-time, in-office position open to Bermudian citizens only. A high school diploma or equivalent is preferred but not strictly required.
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Pay for this role
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