Front Desk Supervisor
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
The Front Desk Supervisor role at The Ritz-Carlton in Dorado combines operational management with direct guest service. You'll oversee check-ins and payment processing, manage daily financial reconciliation including cash handling and receipt balancing, and ensure guest accounts are set up accurately with proper rate verification. The position requires you to process multiple payment types, secure authorizations, and coordinate with Loss Prevention when needed—essentially serving as the financial gatekeeper for the property while maintaining the service standards the brand is known for.
Beyond transactions, you'll lead and mentor front desk staff, acting as a role model and first point of contact for employee concerns and the open-door policy. This supervisory component means coaching, evaluating, and motivating your team while supporting management with training and development. You'll also be the initial point of contact for guests, welcoming them, anticipating their needs, and following up on requests by coordinating with other departments.
The role requires at least one year of supervisory experience and one year of related front desk or hospitality work. You should be comfortable with POS systems, detail-oriented with financial and administrative tasks, and capable of standing for extended periods while managing multiple priorities in a fast-paced hotel environment.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Front Desk Supervisor postings in Dorado, and analyze any offer before you accept it.
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