Assistant Restaurant Manager
The Ritz-Carlton
Salary undisclosed
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Description
JOB SUMMARY
Entry level management position that is assists in the daily operations in Restaurants/Bars and Room Service. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments, where applicable. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Assisting in Management of Restaurant Team
• Handles employee questions and concerns.
• Monitors employees to ensure performance expectations are met.
• Provides feedback to employees based on observation of service behaviors.
• Assists in supervising daily shift operations.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Day-to-Day Restaurant Operations
• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
• Assists in ensuring compliance with all restaurant policies, standards and procedures.
• Monitors alcohol beverage service in compliance with local laws.
• Assists in achieving or exceeding budgeted goals.
• Performs all duties of restaurant employees and related departments as necessary.
• Opens and closes restaurant shifts.
Providing Exceptional Customer Service
• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Meets and greets guests.
Assisting in Human Resource Activities
• Supervises on-going training initiatives.
• Uses all available on the job training tools for employees.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches and counsels employees regarding performance on an on-going basis.
About this role
At The Ritz-Carlton's Savannah location, this entry-level management role puts you in the middle of daily restaurant and room service operations. You'll support the management team by handling staff supervision, shift operations, and guest interactions across multiple outlets. The work spans practical tasks—ensuring supplies and uniforms are in place, monitoring compliance with food and beverage policies, and stepping in to run shifts when needed—alongside people management like fielding employee concerns, providing performance feedback, and coaching staff on service standards.
The position suits someone with either three years of hands-on food and beverage experience or a hospitality-focused degree plus one year in the field. You'll need comfort moving between different responsibilities: one moment troubleshooting a guest complaint, the next reviewing budget performance or ensuring alcohol service meets local regulations. The role demands flexibility, as you're expected to perform the duties of restaurant staff when the situation calls for it, while also representing the Ritz-Carlton standard in how you interact with guests and model service excellence to your team.
Typical pay for this role
$40,000
Typical range: $20,000 to $40,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Assistant Restaurant Manager postings in Savannah, and analyze any offer before you accept it.
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