Front Desk Agent - The Westin Charlotte - $19.63/hr. - $500 Sign-On Bonus
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
About this role
At The Westin Charlotte, the front desk role goes beyond standard check-in procedures. You'll work as a Guest Experience Expert, taking initiative to create memorable stays by handling everything from processing guest requests and operational tasks to sharing local recommendations. The position emphasizes empowerment—you're expected to move around the property and solve problems as they arise, making each transaction feel like part of the guest experience rather than a transaction.
The day-to-day involves significant time on your feet, moving between the desk and other areas of the hotel while managing administrative work, guest communications, and occasional light physical tasks like carrying items under 10 pounds. You'll need to maintain professional appearance and communication, follow company procedures closely, and uphold confidentiality and quality standards. A high school diploma or equivalent is preferred, but no prior hotel experience or supervisory background is required.
The position offers $19.63 per hour, full-time status, and a $500 sign-on bonus. This is a good entry point into hospitality if you're comfortable with a fast-paced, guest-facing environment and don't mind being active throughout your shift.
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Pay for this role
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