Night Auditor and Guest Service Agent - DoubleTree Suites by Hilton Orlando Disney Springs
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About this role
Working the night shift at DoubleTree Suites by Hilton Orlando Disney Springs means being the primary point of contact for guests during evening and overnight hours. You'll handle check-ins and check-outs, manage the point-of-sale system, process payments, and field guest requests—everything from room assignments to resolving concerns that arise after hours. The role requires strong knowledge of the hotel's amenities, room inventory, local attractions, and current promotions so you can answer questions confidently and suggest add-on services that enhance the guest experience.
This position suits someone who thrives in hospitality and genuinely enjoys helping people feel welcome. You'll need composure under pressure, attention to detail with financial transactions, and the ability to problem-solve independently when management isn't on-site. Hilton emphasizes core values around integrity, teamwork, and accountability—qualities the company actively looks for in candidates. If you're organized, personable, and comfortable working overnight hours in a fast-paced hotel environment, this full-time role offers a foothold in a global hospitality organization with a stated commitment to supporting employee development.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Night Auditor and Guest Service Agent - DoubleTree Suites by Hilton Orlando Disney Springs postings in Orlando, and analyze any offer before you accept it.
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