Front Desk Clerk
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
As a Renaissance Front Desk Ambassador, you are one of the first ambassadors that a guest comes into contact with and your friendly, authentic approach creates a unique and personalized guest experience when the guest checks in. The successful Front Desk Ambassador will tailor their approach by reading cues from a guest to ensure when they check in the guest feels at home. At Renaissance we believe that every ambassador is an innovator, explorer, and relationship builder, someone who is able to identify the key details that make something uniquely interesting and provide guests with intriguing information about the locale. Creating a smooth and easy experience for guests so they can get the most out of their stay is critical. The Front Desk Ambassador will use their expertise, as well as their relationships with others across the hotel (from housekeeping to parking to the Navigator and beyond), to anticipate and deliver on our guests’ needs. He or she should be passionate not only about the locale and local offerings, but also have an eye for detail – from the information they provide to guests, to the accuracy of their reports, to the transactions they process and secure.
No matter what position you are in, there are a few things that are critical to success – making sure you have a safe work environment, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, complying with quality assurance standards, and protecting company assets. The front desk ambassador role will be on your feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to your work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other things that come your way) is the foundation of the job. Ultimately, the real hallmark of the Front Desk Ambassador role is driving a best-in-class guest experience, inspiring guests and ambassadors alike to live life to discover.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
About this role
At Renaissance Boston, the Front Desk Ambassador role puts you at the heart of the guest experience—you're often the first person visitors interact with when they arrive. This position requires someone who can read guests quickly, personalize their check-in, and make them feel genuinely at home. You'll draw on knowledge of Boston and local offerings to give guests intriguing recommendations, while coordinating across hotel departments to anticipate and meet their needs smoothly.
The work is hands-on and detail-oriented. You'll process transactions accurately, maintain guest confidentiality, manage reports, and spend significant time on your feet moving between the desk and other areas of the hotel. The role calls for someone organized and attentive—from the information you share with guests to the security of company assets. A high school diploma is the only formal requirement; no prior hotel or supervisory experience is necessary. What matters most is genuine hospitality, the ability to build relationships across the team, and a real interest in helping guests discover what makes Boston unique.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Front Desk Clerk postings in Boston, and analyze any offer before you accept it.
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