Associate II - Claims - FTE
Zinnia
Salary undisclosed
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Description
WHO WE ARE:
Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.
WHAT YOU’LL DO:
- Process complex claims for Annuity policies.
- Researching and processing requests while working on multiple screens and applications.
- Resolving moderately routine questions following pre-established guidelines.
- Performing routine research on customer inquiries.
- Ensuring customer satisfaction and strive to meet & exceed service standards.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Ability to work with strict timelines.
- Should be fine with non-rotating US shift timings.
WHAT YOU’LL NEED:
- Graduation in any stream, Commerce Graduate preferred.
- 1+ year of working experience (Life insurance domain (Death claims) that required a focus on quality including attention to details, accuracy, and accountability for your work product.
- Experience in a professional/office related environment that required you to work regularly scheduled shifts.
- Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- Must be able to type 30+ WPM with 98% accuracy.
- Effective English business communication skills required to exchange information with client.
- Ability to solve basic mathematical problems.
- Must have basic Email/ Letter writing skills.
- Good understanding of MS Excel and MS-Outlook.
- Life Insurance domain knowledge is must (preferably Annuities).
WHAT’S IN IT FOR YOU?
We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
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Benefits
- life insurance
About this role
Zinnia is seeking an Associate II to process annuity claims in its Gurugram office. The role involves handling complex claims across multiple systems, researching policyholder inquiries, and resolving issues within established guidelines while maintaining service standards. You'll need strong attention to detail, the ability to work efficiently under tight timelines, and comfort with non-rotating US shift hours.
The ideal candidate has at least one year in life insurance claims (particularly death claims), with demonstrated focus on accuracy and quality. You'll need proficiency with Windows applications, MS Excel, and Outlook, plus typing speed of 30+ WPM at 98% accuracy. A commerce degree is preferred, though any graduation stream qualifies. Life insurance domain knowledge—ideally in annuities—is essential, as is solid English communication for client interactions and basic mathematical competency.
This is a full-time, in-office position at a major platform serving over 100 carriers and 2 million policyholders. If you have relevant claims experience and can sustain accuracy in a detail-oriented environment, this role offers the chance to work with established processes and contribute to a scaled insurance technology operation.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Associate II - Claims - FTE postings in Gurugram Haryana, and analyze any offer before you accept it.
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