Front Desk
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
About this role
The Ritz-Carlton's Front Desk role in Memphis goes well beyond traditional check-in and check-out duties. As a Guest Experience Specialist, you'll be the operational backbone of the hotel's main areas, moving fluidly between tasks—processing requests, handling reports, delivering meals, and sharing local insights—all while maintaining the hotel's standard for memorable, personalized service. The position requires a "guest first" mindset and the initiative to identify and address needs without waiting for direction.
This is a full-time, in-office role that demands physical stamina; you'll be on your feet for extended periods, moving, lifting items up to 25 pounds, and reaching overhead and below knee level throughout your shift. Beyond the physical demands, success hinges on professionalism in appearance and communication, strict adherence to policies, and the ability to handle confidential information responsibly. No prior hospitality experience or education beyond a high school diploma is required, making this accessible to candidates willing to learn and commit to Ritz-Carlton's service philosophy.
This role suits someone energetic and detail-oriented who thrives in a fast-paced environment and genuinely enjoys solving problems for guests. If you're comfortable with constant movement, can balance multiple priorities, and want to build a career in hospitality at a luxury brand, this is a solid entry or mid-level opportunity.
Typical pay for this role
$40,000
Typical range: $20,000 to $40,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Front Desk postings in Memphis, and analyze any offer before you accept it.
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