Front Desk Agent
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Notification to Applicants: W Montreal takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
About this role
Working the front desk at The Ritz-Carlton's Montréal property means being the first and last point of contact for guests, handling everything from check-in and room assignments to payment processing and checkout. You'll manage reservations, activate room keys, process various payment methods, and resolve any billing issues that arise. Beyond transactions, you'll field guest calls and requests, coordinate with housekeeping on room readiness, arrange parking and bell staff services, and provide local information and directions. The role requires strong attention to detail—running daily reports, balancing cash, counting the bank at shift start and end, and ensuring all records are accurate before closing.
This is a full-time, in-office position that demands both interpersonal skill and operational competence. You'll need to welcome guests warmly while maintaining professional communication standards, anticipate their needs, and handle sensitive situations with discretion. The work is physically active, involving extended periods of standing and the ability to lift or carry items up to 10 pounds. A high school diploma or equivalent is preferred, and no prior hospitality experience is required—what matters is your ability to manage multiple priorities, handle cash responsibly, and represent the Ritz-Carlton brand consistently. If you're organized, detail-oriented, and genuinely enjoy guest interaction, this role offers a structured entry point into luxury hospitality.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Front Desk Agent postings in Montréal, and analyze any offer before you accept it.
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