IT Systems Operator - The St. Regis Florence & The Excelsior Florence
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Troubleshoot and repair technical problems or issues related to computer hardware and peripheral equipment. Respond to program error messages by finding and correcting problems or terminating the program. Provide technical guidance and recommendations to resolve business problems. Refer major hardware/software problems or defective products to vendors or technicians for service. Enter commands and activate controls on computer and peripheral equipment (e.g., printers) to integrate and operate equipment. Maintain and upgrade hardware and software, including peripherals (e.g., printers, scanners) and website technical architecture related to hardware and telecommunication connectivity.
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Talk with and listen to other employees to effectively exchange information. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
Supporting the technology infrastructure at two luxury Florence properties, this IT Systems Operator role centers on keeping computer hardware, peripherals, and connectivity running smoothly across the hotels. You'll troubleshoot technical problems as they arise, handle routine maintenance and upgrades to systems and equipment, coordinate with vendors when issues exceed your scope, and ensure the property's website and telecommunications architecture remain operational. The position also involves responding to error messages, activating controls on networked devices, and documenting your work through computer systems.
This is an in-office, full-time role that requires comfort with hands-on technical work—reaching, bending, lifting equipment up to 50 pounds, and visually inspecting hardware for defects. You'll communicate regularly with other staff via email, radio, and in person to exchange information and resolve issues. The job description lists no formal experience or certification requirements, making it accessible to someone with a high school diploma or equivalent who is ready to learn on the job. You should be prepared to follow emergency procedures specific to the property and report safety concerns immediately.
The role suits someone detail-oriented and methodical, comfortable troubleshooting under pressure, and willing to work in a hospitality environment where technical support directly impacts guest and staff experience. If you're based in or willing to relocate to Florence and want a stable, full-time position supporting hotel operations, this could be a solid entry or mid-level opportunity in IT support.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable IT Systems Operator - The St. Regis Florence & The Excelsior Florence postings in Firenze, and analyze any offer before you accept it.
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