Sales Process Specialist
UL Solutions
$60,000 - $72,000 / year
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Description
- Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities.
- Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
- Works independently mostly and may need limited supervision only on complex new assignments - to develop and share quotes using standardized pricing tools.
- Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP.
- Support account managers & SE/ISEs by performing included but not limited to admin-related tasks.
- Acts as an informal resource and mentor for colleagues with less experience
- Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate.
- Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities.
- Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested.
- Completes a variety of atypical assignments of high complexity.
- Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
- Build an internal UL problem-solving network and proactively engage internal personnel to anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience.
- Meet established timelines for pre-and post-sales activities.
- Works within defined technical processes and procedures or methodologies and may help determine the appropriate approach for new assignments.
- Performs other duties as directed.
Qualifications
- High school diploma
- 2+ years of related experience Customer Service and/or Inside Sales experience
- Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
- Business acumen and a sufficient understanding of business sales processes
- Highly organized and self-directed
- Strong communication, relationship building and administrative skills
What we offer:
Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $60,000 - $ 72,000 which includes a base salary of $50,000. - 60,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.
This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
The application deadline for this position is 4/26/2027
#LI-JK3
#LI-Hybrid
Benefits
- $ 72,000 which includes a base salary of $50,000.
About this role
UL Solutions is hiring a Sales Process Specialist to serve as the operational backbone of their sales team in Northbrook. You'd handle customer inquiries via phone and email, manage the quote-to-order pipeline using their ERP system, and coordinate the pre- and post-sale activities that keep clients on track with certification requirements and adoption timelines. While the role is largely independent, you'd also support account managers and sales engineers with administrative tasks, mentor less experienced colleagues, and act as an internal connector—routing customers to the right UL personnel and building relationships across departments to solve problems proactively.
The position suits someone with two or more years of customer service or inside sales experience who is organized, self-directed, and comfortable with CRM and Microsoft Office tools. You'll need solid communication and relationship-building skills, a grasp of sales processes, and the ability to handle complex, atypical assignments with minimal supervision. The hybrid setup in Northbrook offers flexibility, and the compensation package includes a base salary of $50,000–$60,000 plus a 20% performance-based incentive, health and wellness benefits, and 15 days of vacation annually.
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Pay for this role
$60,000 to $72,000 per year
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