Receptionist/ Host - Mews House Mayfair, Central London
Soho House & Co.
Salary undisclosed
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Description
The Role…
At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
Key duties…
- Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
- Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
- Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
- Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
- Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
- Assist guests by checking/ retrieving their coats and/or items they left.
- Build relationships with members and guests and communicate and red flags and positive feedback to management.
- Influence a fun and positive atmosphere by being approachable and professional.
- Assist management with new hires by training Soho Standards and steps of service expected daily.
- Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently
What we are looking for...
- 2–3 years’ experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest-first mindset
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Benefits
- dental insurance
About this role
Soho House & Co. is seeking a Receptionist/Host for Mews House, their Mayfair members' club in central London. You'll be the first point of contact for members and guests, responsible for creating a welcoming, seamless experience from arrival. The role combines front-desk duties—managing high-volume phone lines for reservations across the restaurant, rooftop, and cinema, handling guest inquiries, and maintaining knowledge of facilities and offerings—with active floor presence, including guest list management and coat check support. You'll also play a key part in problem-solving real-time guest concerns, building member relationships, and feeding back feedback to management.
This position suits someone with two to three years' front-desk experience in luxury hospitality or private members clubs, ideally with proficiency in reservation systems like Opera or Open Table. You'll need strong communication skills, composure under pressure, and the ability to balance discretion with warmth. The role also involves training new hires on Soho standards and supporting day-to-day club operations, so leadership capability and attention to detail matter.
The full-time, in-office role offers weekly pay, complimentary team meals prepared by chefs, a Soho Friends membership, 50% staff discount on food and drink, health and dental plans, and access to staff training programmes and monthly team events. You'll also receive two paid charity days annually and a birthday day off after one year of service. The salary is £15.50 per hour.
How this employer is doing
average
- Recent Acquisition
In the news
Soho House & Co. Stockholders Back Merger in Special Meeting; Final Results Due May 4, Yahoo Finance
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Receptionist/ Host - Mews House Mayfair, Central London postings in Mews House 8 Lancashire Ct London W1S 1EY, and analyze any offer before you accept it.
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