Assistente 2° Governante - The St. Regis Florence & The Excelsior Florence
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
The Assistant Housekeeper role at The St. Regis Florence & The Excelsior Florence sits between frontline cleaning staff and management, requiring both hands-on quality control and coordination across multiple departments. You'll inspect guest rooms and public areas after housekeeping teams finish, manage room status reports, identify and resolve discrepancies, and communicate priorities to ensure the properties meet Ritz-Carlton standards. The position also involves supporting the Housekeeping leadership team with scheduling, staff evaluations, and day-to-day operations.
This role demands someone comfortable with operational detail work—running reports, updating systems, documenting issues—alongside interpersonal skills to liaise between Housekeeping, Front Office, Engineering, and Laundry. You'll need at least one year of housekeeping or related experience and ideally some supervisory background to assist with hiring, training, and staff coaching. The work is physically active, involving movement through multiple areas of the hotels, handling housekeeping equipment, and managing tasks that require sustained standing and fine motor coordination.
Candidates should be organized, able to communicate clearly across teams and with guests, and comfortable working within strict safety and quality protocols. The full-time, in-office position is based in Florence and suits someone looking to develop supervisory skills within luxury hospitality operations.
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Pay for this role
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