Waiter/Waitress (Booking Office 1869) - St. Pancras London Autograph Collection
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts – to get it right for our guests and our business each and every time.
Responsibilities: Here's what your journey with us entails
- Advocating and maintaining an exceptionally high standard of five-star luxury lifestyle service within the Food & Beverage operation.
- Maintaining the cleanliness in all areas of the discipline, at all times and advocating this as best practice.
- Proactively learning new menu items, beverage items and changes in service standards – you are welcome to take copies of menu’s etc off shift with you to be able to do this.
- Maintaining up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as all local, state, and federal regulations.
- Reporting maintenance issues immediately to appropriate personnel (i.e., management or maintenance).
- Product (food & beverage), menu, operational, food hygiene, service knowledge is essential.
- Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
- Attendance at monthly departmental meetings and 1:1’s is essential for you to have the knowledge you need in your role.
- Carrying out other duties that may be required by the F&B Management team.
Qualifications:
- Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
- Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
- Detail-oriented with a passion for delivering excellence in customer service.
- Knowledge of the overall hotel operations is essential for this role to understand the part you play in the wider guest experience.
- L2 Food Hygiene is preferred, and you should work towards achieving this if you don’t hold a certification already.
What is in it for you:
- In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Pension scheme participation.
- Life Assurance coverage.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free meals while at work.
- Dry-cleaning service availability.
- Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
- 20% discount at any of the St. Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Cycle to work scheme.
- Employee Assistance Programme access.
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations, among many other benefit
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
At the St. Pancras London Autograph Collection, this waiter/waitress role centers on creating memorable dining experiences rather than simply delivering meals. You'll work across all aspects of table service—from setup and guest interaction to kitchen coordination and station maintenance—while maintaining the exacting standards of five-star luxury hospitality. The position demands genuine attention to detail, professional presentation, and the ability to anticipate guest needs and adapt to service changes.
You'll need at least one year of hospitality experience, ideally in a luxury hotel setting, along with strong interpersonal skills and a commitment to food safety knowledge. The role requires proactive learning of menus and service protocols, regular attendance at team meetings, and the flexibility to support broader F&B operations as needed. L2 Food Hygiene certification is preferred, though the company will support you in obtaining it.
The package includes 28 days holiday, pension participation, complimentary gym and spa access, free meals during shifts, and a Marriott Discount Card valid across 130 countries. You'll also benefit from a comprehensive training program, season ticket loan support, and access to various retail discounts through BenefitHub.
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Pay for this role
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