Butler - The St. Regis Florence
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Greet guests upon arrival and articulately explain details and amenities available. Respond to guest requests for special arrangements or services (e.g., unpacking, dry cleaning press guest garment, shoeshine, assist with reservations, and transportation) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards. Verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/work boards. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, and motivating and coaching employees.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
Working as a Butler at The St. Regis Florence means serving as a key point of contact for guests from arrival onward, handling everything from explaining property amenities to arranging specialized services like unpacking, dry cleaning, and transportation. You'll field guest requests and concerns, follow up to ensure satisfaction, and provide information about the hotel and Florence's surrounding attractions and events. The role blends guest-facing hospitality with operational coordination—you'll also inspect cleaned guest rooms for quality standards, manage room status updates, and communicate with housekeeping and front desk teams to resolve any issues.
This position carries supervisory responsibilities alongside guest service duties. You'll assist management in hiring, training, scheduling, and coaching housekeeping staff, which means the ideal candidate has at least one year of supervisory experience and one year of related hospitality work. The job requires physical stamina to stand, walk, and move objects up to 25 pounds throughout shifts, strong communication skills, and the ability to anticipate guest needs while maintaining professional discretion and appearance. A high school diploma or equivalent is preferred.
This is a full-time, in-office role at a luxury property where attention to detail and genuine hospitality are central to the work. It suits someone who enjoys both direct guest interaction and behind-the-scenes coordination, and who has the supervisory foundation to support a housekeeping team while delivering the personalized service The St. Regis brand is known for.
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Pay for this role
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