Guest Services Agent (FT) - Embassy Suites LAX South
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome material or bells service assistance.
- Supporting efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
- Delight our guests: Respond to guest request, resolve concerns with care and urgency, and effectively manage messages and communications.
Qualifications
What it Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member.
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About this role
Embassy Suites LAX South is looking for a Guest Services Agent to be the first point of contact for hotel arrivals and departures. You'll handle check-ins and check-outs, manage the point-of-sale system, and serve as the go-to source for information about the hotel's amenities and the local El Segundo area. The role also involves identifying opportunities to promote hotel services and upsell offerings to guests.
Success in this position requires genuine hospitality instincts, problem-solving ability under pressure, and comfort with sales-oriented conversations. You should be detail-oriented enough to process transactions accurately while remaining warm and responsive to guest requests and concerns. This is a full-time, in-office role where your presence and demeanor directly shape the guest experience from the moment they arrive.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Guest Services Agent (FT) - Embassy Suites LAX South postings in El Segundo, and analyze any offer before you accept it.
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