Guest Services Agent (PT) - Embassy Suites LAX South
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About this role
At Embassy Suites LAX South, you'll be the first and last impression for guests, managing both the check-in and check-out experience with attention to detail and warmth. Your day involves greeting arrivals, processing room assignments and payments, answering questions about hotel amenities and the local area, and handling guest requests or concerns as they arise. You'll also look for opportunities to recommend additional services and upsell offerings to enhance both the guest experience and revenue.
This part-time role suits someone who genuinely enjoys hospitality work and thrives in a fast-paced front-desk environment. You'll need solid customer service instincts, comfort with point-of-sale systems, and the ability to stay organized while juggling multiple check-ins and departures. Hilton emphasizes values like integrity, teamwork, and accountability, so the company is looking for someone who takes ownership of guest satisfaction and brings energy and urgency to the role.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Guest Services Agent (PT) - Embassy Suites LAX South postings in El Segundo, and analyze any offer before you accept it.
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