Concierge (Part-Time) - Grand Wailea, A Waldorf Astoria Resort
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
- Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
- Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
- Manage guest communications: Receive and deliver messages, mail, packages, and faxes
- Support VIP guests: Facilitate seamless registration and elevated service for high priority guests
- Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About this role
At Grand Wailea, A Waldorf Astoria Resort, the concierge role centers on anticipating and fulfilling guest needs across a range of services. You'll handle inquiries and coordinate arrangements for dining, transportation, tours, and local activities, while also managing special requests like medical referrals, childcare, and gift delivery. The position requires strong communication skills and the ability to respond promptly to guests in person and via phone, mail, and messaging systems. You'll also support VIP check-ins and promote the resort's amenities and programs.
This part-time position suits someone who thrives in a service-oriented environment and enjoys problem-solving on behalf of others. The role demands professionalism, reliability, and genuine interest in creating positive guest experiences. If you're organized, detail-oriented, and comfortable juggling multiple requests in a fast-paced resort setting, this could be a good fit—particularly if you're drawn to hospitality work in Hawaii's Wailea area.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Concierge (Part-Time) - Grand Wailea, A Waldorf Astoria Resort postings in Wailea, and analyze any offer before you accept it.
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