Guest Service Manager on Duty FO / F&B (m/f/d)
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- Oversee guest services operations: Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
- Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
- Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness
- Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About this role
At Hilton's Vienna property, you'd manage the full spectrum of guest services operations—from bell services and valet to luggage storage and parking—ensuring every touchpoint runs smoothly and guests leave satisfied. Your days would involve monitoring service quality, addressing issues as they arise, and coaching your team to continuously raise the bar on the guest experience. You'd also own the administrative side: budgeting, forecasting, policy compliance, and special projects that keep the department effective.
This role calls for someone who leads by example and genuinely cares about hospitality. You'll supervise and develop team members, foster accountability, and create an environment where people want to do their best work. The position demands hands-on oversight of multiple service functions, problem-solving under pressure, and the ability to balance operational detail with strategic thinking about how to improve the guest experience.
If you thrive in fast-paced hospitality environments, enjoy working directly with both guests and staff, and have the organizational skills to manage budgets and systems while staying focused on service excellence, this full-time, in-office role offers a clear path to make a tangible impact on how guests experience the property.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Guest Service Manager on Duty FO / F&B (m/f/d) postings in Vienna, and analyze any offer before you accept it.
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