Telephone Operator
On
Salary undisclosed
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Description
Here’s what you’ll do during a typical day:
- Guest Call Handling: Answer and manage guest calls, provide hotel and local information, and handle requests efficiently.
- Service & Communication: Respond to inquiries with professionalism and courtesy, ensuring a positive guest experience. Communicate clearly and resolve concerns promptly.
- Coordination & Follow-Up: Relay guest requests to relevant departments and ensure timely follow-up. Support internal communication across hotel teams.
- Issue Resolution: Address guest complaints and proactively prevent service disruptions.
- Documentation: Maintain accurate logs of guest interactions and update guest profiles for future personalization.
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About this role
You'll be the first point of contact for guests at this Makkah hotel, handling incoming calls with professionalism and efficiency. Your day involves answering guest inquiries, providing information about the hotel and local area, processing requests, and escalating concerns to the appropriate departments. You'll also maintain detailed records of guest interactions and coordinate follow-ups across hotel teams to ensure nothing falls through the cracks.
This role suits someone who thrives in a fast-paced service environment and genuinely enjoys helping people. You'll need strong communication skills, the ability to stay calm under pressure, and a commitment to resolving issues promptly. The position requires attention to detail for documentation and the initiative to anticipate guest needs before problems arise.
Hilton emphasizes its workplace culture and values integrity, teamwork, and accountability. This is a full-time, in-office position based in Makkah, offering the chance to work for a globally recognized hospitality brand with established support for employee development.
Typical pay for this role
$40,000
Typical range: $20,000 to $60,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Telephone Operator postings in Makkah, and analyze any offer before you accept it.
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