Kilolani Spa Wellness Operations Lead - Grand Wailea, A Waldorf Astoria Resort
On
Salary undisclosed
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Description
Support Spa Wellness Manager & Spa Operations Manager with daily administrative operations to include Unifocus schedule entry and inputting daily schedule updates, processing shift trades and time off requests, correcting time punch errors and monitoring OT. Troubleshoot B4T or other system IT needs in coordination with vendor.
Disseminate spa team members with property information, spa treatment and product knowledge, Forbes standards, new programs and spa events via email, messaging and daily lineups. Create and track incentive and programs division wide.
Assist with spa events & weddings, VIP guest facilitation, general guest WOWs.
Oversee spa guest services with spa, salon and fitness appointment bookings. Communicate to team members necessary guest information. Answer questions and assist with any operational challenges that may arise in the spa and fitness environments. Conduct facility walkthroughs to ensure guest satisfaction and facility cleanliness.
Assist in compiling data for reporting purposes as assigned by Spa Management.
Qualifications
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
o Excellent communications skills (English).
o Ability to think and respond quickly to issues or guest needs.
o Ability to handle multiple tasks.
o Computer literate.
o Detail oriented.
o Good interpersonal, organizational, and professional skills.
o Must be flexible and adapt easily.
o Energetic, enthusiastic and motivational.
About this role
At Kilolani Spa within Grand Wailea's luxury resort environment, this role bridges administrative operations and guest-facing support for the spa and wellness team. You'd manage scheduling logistics through Unifocus, handle payroll administration including time tracking and shift requests, troubleshoot booking system issues, and keep the spa team informed on everything from Forbes service standards to new programs and events. The position also involves direct guest interaction—facilitating VIP experiences, coordinating spa events and weddings, managing appointments across spa, salon, and fitness, and conducting facility walkthroughs to maintain cleanliness and satisfaction standards.
This is fundamentally an operations coordinator role that requires comfort with multiple systems and competing priorities. You need solid computer skills, attention to detail, and the ability to communicate clearly across different audiences—from management to frontline staff to guests. The work demands flexibility and quick problem-solving, whether that's resolving a scheduling conflict, troubleshooting a booking platform, or responding to an unexpected guest need. If you thrive in a fast-paced hospitality environment where you're equally comfortable with spreadsheets and interpersonal communication, and you're energized by supporting a team in a high-end wellness setting, this could be a strong fit.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Kilolani Spa Wellness Operations Lead - Grand Wailea, A Waldorf Astoria Resort postings in Wailea, and analyze any offer before you accept it.
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