Front Desk Service Agent - Waldorf Astoria Kuala Lumpur
On
Salary undisclosed
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Description
Here’s what you’ll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Previous experience in a guest service or front office role within the hospitality industry.
- Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
- Proficiency in hotel property management systems (PMS) and general front office procedures.
- Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.
- Proficiency in English; additional languages are a plus.
- Ability to work flexible hours, including nights, weekends, and holidays.
- A positive attitude and a genuine passion for providing exceptional guest service.
About this role
At the Waldorf Astoria Kuala Lumpur, you'll be the first point of contact for guests, managing check-ins and check-outs with accuracy and warmth while handling the operational side of front desk work—verifying details, processing payments through the PMS, and issuing keys and receipts. Beyond transactions, you'll draw on your knowledge of the hotel's offerings and the local area to answer guest questions, recommend services to drive revenue, and respond to requests or concerns with genuine care. The role demands someone who can stay composed and attentive while juggling multiple tasks in a busy environment.
This position suits candidates with prior front office or guest service experience in hospitality who are comfortable with hotel management systems and flexible scheduling that includes nights, weekends, and holidays. You'll need strong communication skills—particularly in English, though additional languages are valued—and the ability to handle complaints professionally. Beyond technical competence, Hilton emphasizes core values like integrity, teamwork, and a genuine passion for hospitality; they're looking for someone who brings urgency and accountability to each guest interaction, not just someone processing transactions.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Front Desk Service Agent - Waldorf Astoria Kuala Lumpur postings in Wilayah Persekutuan Kuala Lumpur, and analyze any offer before you accept it.
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