Outlet Supervisor (In-suite Dining) - (Pre-opening) Waldorf Astoria Kuala Lumpur
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Salary undisclosed
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Description
Here’s what you’ll do during a typical day:
- Operational Oversight: Support daily outlet operations to ensure smooth service and adherence to brand standards.
- Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
- Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
- Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
- Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
- Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
- Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
- Food Safety Regulations: Ensuring that all food safety standards are met.
Qualifications
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- High school diploma or equivalent; proven experience in a similar role.
- Excellent communication, grooming, and interpersonal skills
- Fluent in English; additional languages are an advantage
- Friendly, professional, and guest-focused
- Able to work flexible shifts
About this role
The Waldorf Astoria Kuala Lumpur is launching its in-suite dining operation and seeking an Outlet Supervisor to lead this service from the ground up. You'll oversee daily operations across the outlet, manage a team through training and motivation, and ensure every guest interaction reflects the Waldorf Astoria standard. This is a pre-opening role, meaning you'll help shape how the service runs from day one rather than stepping into an established structure.
Your responsibilities span both front-of-house and back-office work. You'll handle guest relations directly—taking feedback, resolving issues, and driving personalized service—while also managing inventory, costs, and sales performance to support revenue targets. You'll coordinate across departments, ensure strict compliance with food safety and hygiene regulations, and support upselling initiatives. The role demands flexibility with shift patterns and strong communication skills, ideally with fluency in English and additional languages.
This position suits someone with prior supervisory experience in hospitality or food service who thrives in a detail-oriented, guest-centric environment. You'll need to balance operational discipline with genuine warmth, and be comfortable taking ownership in a pre-opening setting where processes are still being established. A high school diploma is the baseline; what matters more is your track record managing teams and your ability to uphold both service excellence and operational standards.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Outlet Supervisor (In-suite Dining) - (Pre-opening) Waldorf Astoria Kuala Lumpur postings in Wilayah Persekutuan Kuala Lumpur, and analyze any offer before you accept it.
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