Front Office Manager
On
Salary undisclosed
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Description
Here’s what you’ll do during a typical day:
- Lead daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
- Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
- Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
- Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
- Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
- Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
- Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Proven experience in a front office or guest service management role within the hospitality industry.
- Strong leadership and team management skills, with the ability to inspire and motivate staff.
- Excellent communication and interpersonal skills, with a guest-centric approach.
- Strong problem-solving abilities and attention to detail, with the ability to handle high-pressure situations.
- Proficiency in hotel property management systems (PMS) and front office operations.
- Proficiency in English; additional languages are a plus.
- Ability to work flexible hours, including nights, weekends, and holidays.
About this role
On is seeking a Front Office Manager to lead daily operations at its Bangkok property. You'll oversee guest service, registration, and room inventory while maintaining hotel standards, supervise and develop front office staff, and work to resolve guest concerns and enhance their experience. The role also involves supporting revenue goals through service promotion and upselling, tracking guest satisfaction metrics, and ensuring VIP guests receive seamless, elevated service.
This position requires proven front office or guest service management experience in hospitality, strong leadership capabilities, and proficiency with hotel property management systems. You'll need excellent communication skills, problem-solving ability under pressure, and fluency in English—additional languages are valued. The role demands flexibility to work nights, weekends, and holidays as part of in-office, full-time employment.
The ideal candidate combines operational discipline with genuine hospitality values: integrity, teamwork, accountability, and a guest-centric mindset. If you thrive managing teams, handling high-pressure situations, and driving both service quality and revenue outcomes, this role offers the chance to lead front office operations for a major global hospitality brand.
Typical pay for this role
$40,000
Typical range: $40,000 to $80,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Front Office Manager postings in Bangkok, and analyze any offer before you accept it.
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