Director of Operations

Key Responsibilities

• Provide strategic leadership across all operational departments, ensuring exceptional guest experiences and operational excellence.
• Drive commercial performance through effective planning, financial management, and revenue optimisation.
• Embed a culture of luxury service, continuous improvement, and accountability throughout the hotel.
• Analyse guest feedback, operational data, and market trends to identify opportunities for innovation and enhancement.
• Lead and develop departmental leaders, building capability, succession pipelines, and future talent.
• Champion Hilton's values and create an engaged, inclusive, and high-performing workplace culture.
• Collaborate closely with the Executive Leadership Team to deliver strategic initiatives and business objectives.
• Ensure compliance with all health, safety, security, quality, and regulatory requirements.
• Lead transformational projects and operational initiatives that enhance the hotel's competitive position and long-term success.
• Drive sustainable business practices while maintaining the highest standards of luxury hospitality.

Qualifications

About You

You are a sophisticated, commercially astute hospitality professional with a passion for luxury service, people development, and operational excellence.

You will bring:

• Proven senior leadership experience within a luxury hotel or resort environment.
• Strong operational expertise across Food & Beverage, Rooms Division, Engineering, or multi-department hotel operations.
• A demonstrated track record of delivering exceptional guest satisfaction, financial performance, and business results.
• Exceptional leadership, coaching, and stakeholder management capabilities.
• The ability to translate strategic vision into operational execution and measurable outcomes.
• Experience leading teams through change, transformation, and continuous improvement initiatives.
• Strong commercial acumen with sound financial and business management skills.
• Outstanding communication and interpersonal skills, with a natural ability to inspire and influence others.
• A genuine appreciation for personalised luxury service and creating memorable guest experiences.
• Excellent organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work weekends, public holidays, and operationally critical periods as required.

Why Join Us?

This is a unique opportunity to play a pivotal leadership role in one of Australia's most exciting luxury hotel transformations. As part of Hilton's prestigious LXR Hotels & Resorts, you will help shape the future of an iconic property.

Join us and help define the next chapter of the Imperial Hotel Gold Coast.