Director of Front Office and Guest Services - Hilton Santa Barbara Beachfront Resort
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- Lead front office operations: Direct all Front Office functions, including guest service and registration, room inventory, service standards, cost controls, profitability, and departmental management, while ensuring the effective use of systems and adherence to policies
- Shape service excellence strategy: Monitor guest service trends, assess overall satisfaction, and direct improvements to enhance the guest experience and drive long-term service quality
- Drive revenue initiatives: Implement marketing campaigns and up-selling techniques to maximize room occupancy and boost revenue
- Integrate corporate marketing strategies: Ensure the effective rollout and management of corporate marketing initiatives within the Front Office
- Leverage data to inform strategy: Analyze daily reports and performance data to shape operational strategies, drive revenue, and enhance the guest experience
- Ensure product and service knowledge: Develop strategies to keep the team well-informed of hotel products, services, facilities, events, pricing, and local attractions
- Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Benefits
- professional development
About this role
Leading front office operations at a beachfront resort property requires balancing multiple competing priorities: managing guest services and room inventory while controlling costs, driving revenue through marketing initiatives and upselling, and ensuring your team stays informed about the hotel's offerings and local attractions. You'll spend your time analyzing performance data to refine strategy, monitoring guest satisfaction trends, and translating corporate marketing directives into on-property execution. This is fundamentally a role about orchestrating the guest arrival and departure experience while keeping the department profitable and operationally sound.
Success here depends on strong leadership and people management skills—you'll be responsible for building a high-performing team through performance management, professional development, and retention initiatives. The position calls for someone who can think strategically about service quality and revenue simultaneously, who is comfortable with data-driven decision-making, and who can translate Hilton's hospitality values into daily operations at a specific property. Prior experience in front office management, hotel operations, or a similar guest-facing leadership role would be essential preparation for this level of responsibility.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Director of Front Office and Guest Services - Hilton Santa Barbara Beachfront Resort postings in Santa Barbara, and analyze any offer before you accept it.
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