Assistant In-Room Dining Manager - Waldorf Astoria New York
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- Supervise room service operations: Oversee and participate in daily room service operations, including ensuring guest service standards, product quality, and compliance with operational policies and procedures
- Deliver exceptional guest experiences: Monitor product and service quality, assess guest satisfaction, address issues, and make improvements to enhance the room service experience
- Guide the team through each shift: Provide hands-on supervision, assist with scheduling, and mentor room service team members to foster a positive and productive work environment
- Contribute to revenue growth: Assist with implementing marketing initiatives and up-selling techniques to promote room service sales and maximize profitability
- Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. #LI-JP2
About this role
Managing room service at one of New York's most prestigious hotels means balancing operational excellence with genuine hospitality. You'll oversee daily service delivery, lead a team through each shift, and ensure every guest interaction meets the exacting standards of the Waldorf Astoria. This involves hands-on supervision—from scheduling and mentoring staff to monitoring quality, addressing guest concerns, and driving improvements across the operation.
The role blends service leadership with business acumen. Beyond day-to-day management, you'll help implement marketing initiatives and upselling strategies to grow room service revenue, while maintaining strict compliance with health, safety, sanitation, and alcohol service regulations. Success here requires someone who thrives in a fast-paced luxury environment, can lead by example, and sees operational details and guest satisfaction as inseparable.
Hilton emphasizes values-driven hiring: they're looking for people who combine hospitality passion with integrity, leadership capability, and genuine accountability. If you have experience in hotel operations or food and beverage management and want to develop your career within a recognized global hospitality brand, this full-time, in-office position offers a concrete next step.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Assistant In-Room Dining Manager - Waldorf Astoria New York postings in New York City, and analyze any offer before you accept it.
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