Hostess
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage guest queries in a friendly, timely, and efficient manner
- Ensure knowledge of menu and all products
- Follow correct reporting procedures if faced with issues
- Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
- Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
- Has a good knowledge of the restaurant's sitting arrangements
- Comply with hotel security, fire regulations and all health and safety legislation
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About this role
On's Hostess role in Makkah puts you at the front line of guest interactions, where you'll greet visitors, manage inquiries, and help shape their first impression of the property. Your day involves fielding guest questions with warmth and efficiency, maintaining thorough knowledge of the menu and offerings, coordinating with the team to resolve issues, and ensuring the dining space runs smoothly. You'll also handle phone communications, take accurate messages, and manage the flow of seating arrangements—all while upholding Hilton's grooming and hygiene standards and complying with security and health protocols.
The role suits someone who genuinely enjoys hospitality work and thrives in a customer-facing environment. You'll need strong communication skills, attention to detail (especially when handling messages and guest information), and the ability to stay calm and courteous under pressure. Familiarity with restaurant operations and a commitment to Hilton's core values—integrity, teamwork, ownership, and a focus on delivering excellence in every moment—will help you succeed here.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Hostess postings in Makkah, and analyze any offer before you accept it.
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