Concierge
On
Salary undisclosed
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Description
Here's what you'll do during a typical day:
- Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
- Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
- Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
- Manage guest communications: Receive and deliver messages, mail, packages, and faxes
- Support VIP guests: Facilitate seamless registration and elevated service for high priority guests
- Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs
Must be fully flexible and available to work between 7:30am and 10:00pm
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About this role
On's London concierge role puts you at the heart of guest experience, handling everything from restaurant reservations and transportation arrangements to coordinating medical care, childcare, and special deliveries. You'll manage inquiries across multiple channels, deliver personalized recommendations for local attractions and events, and ensure VIP guests receive seamless, elevated service. The position requires genuine responsiveness, strong organizational skills, and the ability to solve problems quickly under pressure.
This is a full-time, in-office role with significant schedule flexibility—you'll work shifts between 7:30am and 10:00pm to cover the hotel's operating hours. Success here depends on integrity, genuine hospitality instinct, and ownership of guest satisfaction. If you thrive on direct guest interaction, enjoy coordinating complex logistics, and want to work for a hospitality organization with a strong workplace culture, this could be a strong fit.
Typical pay for this role
$40,000
Typical range: $20,000 to $80,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Concierge postings in London, and analyze any offer before you accept it.
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